These General Conditions of Purchase regulate the use of the website 3ina.com (hereinafter "the website””) of which 3INA, SL (hereinafter referred to as 3INA) is the owner. 3INA, S.L. is a limited company with registered office at Calle Velázquez nº 53, 28001, Madrid, with Tax Identification Number (NIF) 0B87141305, and registered in the Companies Registry of Madrid, volume 32.836, Book 0, Folio 190, Section 8, Sheet M-591.070, Entry 1. The use by the customer of the services of the 3INA shop presupposes, in any case, adherence to the General Conditions of Purchase in the version published by 3INA at the time of the purchase order. Therefore, it is advisable that the customer read these General Conditions before proceeding to make a purchase.


These General Conditions of Purchase apply to the sale of all 3INA products through its website to consumers to whom orders can be delivered in Europe (euro zone only). 3INA informs that its website is exclusively aimed at users over 18 years old. 3INA reserves the right to cancel a customer's access account if fraudulent, speculative or bad faith acts are detected in the use of this service.


For security reasons, purchases of more than €1,000 or more than 100 items per order are not allowed.

  1. PRICE.

The applicable prices are those indicated on the website on the date of the order. The prices are detailed in each article and include the V.A.T. (Value Added Tax), IGIC (Canary Islands General Indirect Tax) or IPSI (Tax on Production, Services and Imports in Ceuta and Melilla), as appropriate. The amount of the shipping costs is indicated to the customer in a detailed manner at the time you place the order.


The payment will be made at the end of the purchase process and will be an indispensable condition for the formalisation of this. In no case will it be possible to make the payment later. Payment is not supported by deferred procedures such as cash on delivery or wire transfer. Supported payment methods: Payment can be made with Visa, MasterCard and PayPal. In any case, the choice of payment method is made during the purchase process on the corresponding screen. The customer must notify 3INA of any undue or fraudulent charge on the card used for purchases, by email or telephone, as soon as possible so that 3INA can make the appropriate arrangements. Suppliers or issuers of means of payment may adopt anti-fraud measures that result in the rejection of certain types of transactions. 3INA is not responsible for the implementation of such security policies.


The delivery time will be a maximum of 30 calendar days from the completion of the purchase. The delivery of the orders will be carried out in the direction that the customer indicates attending to the following characteristics:


5.1.1 Home delivery:

- Standard Shipping: The customer must pay transport costs for purchases under €30 in Spain and the Balearic Islands, and for purchases under GBP 40 in the United Kingdom and €80 in the rest of Europe.

- The address indicated by the customer may be a private home, a place of work or any other address that is indicated. Billing address and shipping address do not need to match. Our transport provider will send an email and SMS if you have provided a mobile phone and a contact email in your order) indicating the day the delivery will be made and enabling the change of delivery date.

5.1.2 Incidents in the delivery: In the event of not being able to make the delivery by absence of the addressee, the agency of transport will leave an indicative note and will try to contact by telephone with the addressee. After two unsuccessful attempts, the customer must contact the transportation agency to proceed with delivery.


Returns: due to a tare, defect or receipt of an erroneous product.

Withdrawal: caused by the customer's decision.


Conditions (Withdrawal): You have 14 calendar days from receipt of the product(s) to withdraw from the contract without justification. The Right of Withdrawal may not be exercised on products that are not suitable to be returned, for reasons of health protection or hygiene, (for example lipsticks, makeup, nail polish, etc.), therefore the products to be returned, must be in their original packaging, in perfect condition and unused.

Conditions (Returns): 3INA will be responsible for any lack of conformity that is manifested within the period established in the legal regulations. The returned product must be delivered in its original packaging.

Reimbursement (Withdrawal/Return): 3INA will reimburse, where applicable, the corresponding amount, including the standard shipping costs of the initial delivery without undue delay and, in any case, within 14 calendar days from the date on which it was informed of the return. Reimbursement will be made by the same means of payment with which it was paid. However, we may hold you until we have received the products, or until you have provided proof of return, whichever condition is met first.


Costs (Withdrawal): The customer shall bear the cost of returning the product(s).

Costs (Return): 3INA will bear all costs of the return, the customer may also choose between exchanging the product for another in perfect condition or for the correct reference, or for reimbursement of the product.

NOTE: The return or withdrawal affecting perfumes, nail polish and aerosols, must be made by a non-air transport service.

Procedure: contact the Customer Service Department at the email hello@3ina.com. You must include, completed, the document attached to the shipment (Return and Withdrawal Form), downloadable here

Once we receive your package with the items, you will receive an email from 3INA, confirming receipt. We will process your return within 2-3 working days.




If there are incidents as for its supply or if there are not products in stock, the customer will be informed immediately and will proceed to the reimbursement of the amount of the product or products without stock. 3INA shall reimburse the corresponding amount without undue delay and in any event within 14 calendar days. Reimbursement will be made by the same means of payment with which it was paid.



The warranty offered is that established in Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users.




For any doubts, suggestions, queries or complaints relating to the online shop, you can contact the Customer Service Department, by any of the following means:


- E-mail:  hello@3ina.com

- Postal address: 3INA, S.L. Calle Velázquez nº 53, 28001, Madrid.

In addition, we have official Complaint Sheets available to consumers and users, which may be submitted to the postal address and email indicated above, or to any of our physical shops. You can download them here:  official sheets


3INA's Customer Service Department will deal with and respond to your complaint as soon as possible, and in any case within a maximum period of one month. If your application is not resolved satisfactorily, you can have recourse to the ordinary courts or process your complaint through the website http://ec.europa.eu/odr, which will provide a single point of access for out-of-court resolution free of charge. 



3INA reserves the right to modify these General Conditions of Purchase at any time. No changes affect orders that are already in progress. 



These General Conditions of Purchase are subject to Spanish legislation. Without prejudice to the foregoing, consumers who are not resident in Spain also enjoy the protection guaranteed to them by the mandatory provisions of the law of the country in which they have their habitual residence. The parties submit, at their choice, for the resolution of disputes and waiving any other jurisdiction, to the courts and tribunals of the customer's domicile.